No organization can afford to overlook the importance of customer service skills, which is why a Customer Service Certified (CSC) certification is essential. Issued through the Professional Association for Customer Engagement (PACE), the CSC has two levels. Level I provides you with the core skills needed to satisfy customers of all types. Level II builds off the first course and offers greater depth and focus on sales, communication and phone skills.
MedCerts training programs are some of the most competitively price ways to start a new career.
|MedCerts||Community College||Online College|
|Program & Tuition Cost||$4,000 average||Up to $20,000||$3,000 average|
|Exam Fees, Books & Materials||Included||Up to $750||Up to $750|
|Job Ready In||3–6 months||24–48 months||3–6 months|
|Schedule Flexibility||On-demand 24/7||Set class schedule||On-demand 24/7|
|Travel Requirements||None: 100% online||On-campus classrooms||None: 100% online|
|Student Support||Personal Advisors: text, call, and email access||Professors: scheduled office hours||Support inbox|
|Career Coaching||Exam-tailor + soft-skill training to build well-rounded careers||Exam-based + prerequisites and electives to meet credit hour requirements||Exam-specific only|
|Content Delivery||3D animations, immersive environments, interactive activities, game-based learning||Professor lectures||Varies: typically videos and presentations|
This table is provided for reference only. Actual pricing may vary or change without notice. Pricing is based on an estimated full-cost tuition with fees for a Medical Assistant program or similar program before financial aid or other assistance. Data sampled from MedCerts, Oakland Community College, and Kaplan University.
Customer support specialists provide service or product information, solutions and relevant details to customers.
An Administrative Assistant performs general clerical duties to include, but not limited to: photocopying, faxing, mail distribution and filing. They coordinate and maintain records for staff office space, phones, company credit cards and office keys, and they create and modify various documents using Microsoft Office
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.